BACK TO CUSTOMER CARE

Où est ma commande ? / Puis-je suivre ma commande ?

You will receive a separate email with the tracking information of your order directly from our logistics partners. This tracking information will be able to inform you where your parcel is and what the expected delivery date is. Should there be a delay in your shipment, the tracking information will indicate this.

If you haven’t received anything within 3-4 working days of your order, please check your spam folder or contact customer service here via info@dagsmejan.com.

Je n'ai pas reçu de confirmation de commande

A printable order confirmation will be sent to you by e-mail after placing your order, please note this may take a few minutes. Make sure you have entered your e-mail address correctly and to check your spam folder. If you did not receive an order confirmation, there was likely a problem with the payment method selected. In that case, please contact our customer service here via info@dagsmejan.com.

What is the difference between the Dagsmejan premium box and light packaging?

Our Dagsmejan premium box is a free of charge giftable luxury box in which the item(s) will be sent if this Shipping method is chosen at the checkout. Available for orders above 70 USD.

If you rather have less packaging material, you can choose the light packaging option instead. Your sleepwear will then be delivered in a recyclable mailing bag. Bulkier items such as the women’s Relaxwear cardigan will be delivered in a giftable fabric bag.

L'emballage est-il durable ?

Both our premium box and light packaging mailing bag are made from sustainable packing materials and are fully recyclable.

Quel est le délai de livraison prévu ?

It may take up to 48 hours for us to process your order at the fulfilment centre before it is shipped. After the processing of your order, shipping times depend on your location. Average shipping times can be found below. Please note that during peak times (holidays or specific sales) longer delivery times may occur.

USA: 2-4 working days

Canada, Europe & UK: 3-5 working days

Rest of World (Asia and Oceania, S&C America, Middle East, Africa): 4-7 working days

What should I do if I have not received my package within the stated delivery times?

Veuillez noter qu'en période de forte affluence (fêtes ou soldes), les délais de livraison peuvent être plus longs. Si vous n'avez pas reçu votre commande dans les délais indiqués, veuillez contacter notre service client à l'adresse info@dagsmejan.com dans les 14 jours afin que nous puissions effectuer un suivi auprès de notre partenaire logistique.

Quels sont vos tarifs de livraison/frais d'expédition ?

Nous offrons la livraison gratuite dans le monde entier pour toute commande supérieure à 150 USD. Pour les commandes inférieures à 150 USD, veuillez consulter le récapitulatif ci-dessous :

États-Unis, Canada et tous les pays européens : 9,90 USD

Royaume-Uni : 15,90 USD

Reste du monde : 19,90 USD

D'où sont expédiés vos produits ?

Our products are shipped from our warehouse in Germany.

Mon colis sera-t-il soumis à des frais de douane et d'importation ?

For US orders no duties and import fees will be charged. For deliveries within the European Union, Switzerland*, Liechtenstein, UK and Canada, no additional customs fees will incur.

For deliveries outside of these areas, there may be additional handling and / or customs fees or duties. These fees are the sole responsibility of the customer and may be payable at the time of delivery.

*With the exception of orders to the Canary Islands and the duty-free regions Samnaun and Büsingen

Quelles sont vos options de livraison ?

Currently we do not offer any other delivery options than our standard delivery. For US & Canada deliveries we use FedEx as the standard delivery method.

Livrez-vous dans mon pays/à l'international ?

Grâce à nos partenaires de livraison, nous expédions nos produits dans le monde entier. Pour les livraisons en Suisse ou au Liechtenstein, veuillez consulter notre boutique suisse dagsmejan.ch . Pour les commandes à destination des autres pays, veuillez consulter dagsmejan.com , dagsmejan.de ou dagsmejan.co.uk .

Visitez le site web allemand

Visitez le site web du Royaume-Uni

Visitez le site web suisse

Puis-je modifier l'adresse de livraison de ma commande ?

Lors du processus de commande, vous avez la possibilité de saisir une adresse de livraison différente de l'adresse de facturation.

Les commandes passées ne peuvent être ni modifiées ni annulées et seront expédiées telles quelles, le processus étant automatisé. Si vous souhaitez commander d'autres articles, vous pouvez passer une nouvelle commande. Si vous avez changé d'avis, veuillez consulter notre section « Retours » pour plus d'informations. Pour toute question, veuillez contacter notre service client à l'adresse info@dagsmejan.com .

Puis-je modifier les produits de ma commande ?

Le processus de commande étant automatisé, il n'est malheureusement pas possible de modifier ou d'annuler une commande déjà passée. Celle-ci sera expédiée telle quelle. Si vous souhaitez commander d'autres articles, veuillez passer une nouvelle commande. Si vous avez changé d'avis, veuillez consulter notre section « Retours » pour plus d'informations. Pour toute question, veuillez contacter notre service client à l'adresse info@dagsmejan.com .

Comment puis-je retourner ma commande ?

Retourner un article est très simple, il suffit de suivre les étapes ci-dessous :

1. Veuillez vous rendre au centre de retours ici : (https://dagsmejanreturn.returnscenter.com/)
2. Si vous avez atteint le centre de retour, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez retourner.
4. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
5. Placez le ou les articles que vous souhaitez retourner, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
6. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
7. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

Quelle est la politique de retour ?

Si un article ne vous convient pas ou si vous souhaitez une autre taille, vous pouvez le retourner sous 14 jours. Vous pouvez même essayer votre nouveau pyjama Dagsmejan pendant 14 jours après réception de votre colis. Si vous n'êtes pas satisfait, vous pouvez le renvoyer pour un remboursement intégral ! Vous pouvez laver votre article autant de fois que nécessaire pendant cette période d'essai. Pour toute question concernant notre politique de retour ou notre garantie confort, veuillez contacter notre service client ici ou à l' adresse info@dagsmejan.com .

Veuillez noter : les retours doivent être effectués dans les 7 jours suivant la réception de l’étiquette de retour. La politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés. Les coffrets cadeaux ne peuvent être retournés que complets pour remboursement ; les retours d’articles individuels ne sont pas possibles. L’échange d’un seul article du coffret cadeau est possible.

Puis-je échanger ma commande ?

Oui, vous pouvez échanger un article contre un autre d'une valeur égale ou inférieure à celle de votre commande initiale. Pour effectuer un échange, veuillez suivre les étapes ci-dessous :

1. Veuillez vous rendre au centre de retours ici : (https://dagsmejanreturn.returnscenter.com/)
2. Si vous avez accédé au centre de retours en suivant le lien, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez échanger
4. Sélectionnez « Échanger contre le même article » et indiquez dans la section « Commentaires » l’article souhaité en échange. Veuillez préciser le nom du modèle, la couleur et la taille désirée.
5. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
6. Placez le ou les articles que vous souhaitez échanger, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
7. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
8. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.
9. Nous vous enverrons le remplacement sous 1 à 2 jours après réception de votre retour. Si l'article de remplacement n'est pas disponible, nous vous contacterons.

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

Avez-vous reçu mon retour ?

Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refunds are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us.

Replacements processed within 2-3 working days upon receipt of parcel.

Should you have any further questions regarding returns, please contact our customer support here via info@dagsmejan.com.

Comment fonctionne la garantie de confort de sommeil de 14 jours ?

Nous sommes tellement convaincus que vous adorerez votre nouveau pyjama Dagsmejan que nous vous offrons une garantie confort. Vous pouvez l'essayer pendant 14 jours après réception de votre commande et, s'il ne vous convient pas, vous pouvez le retourner pour un remboursement intégral.

N'hésitez pas à laver votre article autant de fois que nécessaire pendant la période d'essai.

Si vous avez encore des questions concernant la garantie de confort de sommeil, n'hésitez pas à contacter notre service client ici via info@dagsmejan.com .

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

What happens when I return an item purchased with a gift card?

Si vous avez réglé (en partie) votre achat avec une carte cadeau et que vous retournez votre commande, la carte cadeau sera recréditée. Vous pourrez ainsi l'utiliser à nouveau lors de votre prochaine commande.

La carte cadeau elle-même n'est pas remboursable ; cependant, elle est valable jusqu'à 2 ans, vous avez donc largement le temps de trouver un produit qui vous convient parfaitement.

Vous pouvez suivre les étapes de retour ci-dessous :

1. Connectez-vous à votre compte via l’onglet « Compte » de notre site web ou cliquez ici . Si vous n’avez pas encore de compte, veuillez vous rendre sur la page des retours ici .
2. Si vous avez atteint le centre de retour, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez retourner.
4. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
5. Placez le ou les articles que vous souhaitez retourner, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
6. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
7. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.

Une fois que nous aurons reçu et traité votre retour, votre carte cadeau sera recréditée pour être utilisée lors d'une prochaine commande.

Proposez-vous les retours gratuits ?

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

How long does it take to receive the refund for a returned item?

Normally refunds are processed 3-5 working days after the returned item has been received (but please allow up to 14 working days). Please note it may take up to 4-6 working days for us to receive your return, in busy seasons this can take longer.

Still have a question regarding refunds, please reach out to our customer service here via info@dagsmejan.com.

I cannot print my return label / I don’t have a printer, what should I do?

In our efforts to reduce our paper consumption we do not automatically add a return label inside of your parcel. Therefor we ask our customer to print the label themselves upon requesting the return.

Should you not have access to a printer and are unable to get a printed version of the label, please feel free to reach out to our customer service here via info@dagsmejan.com and we can send you a physical label via the post.

Do I need to place a new order for my replacement request, or will it be processed automatically?

Vous pouvez demander un remboursement ou un échange auprès de notre centre de retours ; il n’est pas nécessaire de passer une nouvelle commande. Toutefois, si vous souhaitez recevoir le nouveau produit plus rapidement, passer une nouvelle commande est la solution la plus rapide.

J'ai perdu le carton d'expédition, puis-je quand même retourner ma commande ?

Oui, vous pouvez retourner votre commande dans n'importe quel emballage.

Les frais de livraison sont-ils remboursés ?

No, we do not refund the shipping costs of an order if you return the order in full within the return period. Thank you for your understanding.

Puis-je retourner plusieurs commandes ensemble ?

Malheureusement, il n'est pas possible de regrouper les retours de plusieurs commandes dans un même colis. Veuillez donc effectuer chaque retour séparément. En effet, l'étiquette de retour est associée uniquement à la commande pour laquelle elle a été créée.

Puis-je retourner un seul article de mon coffret cadeau ?

Malheureusement, les coffrets cadeaux ne peuvent être retournés que dans leur intégralité pour remboursement ; les retours d'articles individuels ne sont pas possibles. L'échange d'un seul article du coffret cadeau est toutefois possible.

Puis-je annuler ou modifier ma commande ?

Because the process is automated, orders that have been placed cannot be changed and will be shipped as submitted. If you want to order more items, simply place a new order. If you changed your mind, please go to our returns section to find more information.

Still have questions regarding your order, please contact our customer service here via info@dagsmejan.com.

Comment passer une commande ?

Commander sur la boutique en ligne Dagsmejan est très simple. Il vous suffit d'ajouter les produits qui vous intéressent à votre panier en cliquant sur le bouton « Ajouter au panier ». Vous pouvez ensuite consulter le contenu de votre panier avant de finaliser votre commande. Il vous suffit ensuite de suivre ces étapes simples :

1. Vérifiez les produits dans votre panier. Vous pouvez modifier les quantités ou ajouter/supprimer des produits. Lorsque vous êtes prêt(e), passez à la caisse.
2. Renseignez vos informations client et votre adresse de livraison. Si vous disposez d'un code promo, vous pouvez le saisir ici ou ultérieurement, au moment du paiement.
3. Nos produits sont expédiés dans un emballage haut de gamme ou une enveloppe légère. La livraison est offerte pour toute commande supérieure à 150 USD.
4. Vous pouvez régler votre commande par carte bancaire ou PayPal. Si vous n'avez pas encore saisi votre code promo, vous pouvez le faire ici.
5. Une fois que vous avez vérifié que toutes vos informations sont correctes, cliquez sur « Acheter maintenant » et nous commencerons immédiatement à préparer votre commande.
6. Vous recevrez une confirmation de commande par e-mail.

J'ai reçu un article défectueux, que dois-je faire ?

Nous sommes sincèrement désolés d'apprendre que vous avez reçu un article défectueux. Veuillez contacter directement notre service client à l'adresse info@dagsmejan.com et nous mettrons tout en œuvre pour résoudre ce problème au plus vite.

Il manque un article à ma commande, que dois-je faire ?

We are very sorry to hear you are missing an item in your order. Please contact our customer service directly here via info@dagsmejan.com within 7 days upon receipt of the parcel and we will do our very best to solve this issue as soon as possible.

J'ai reçu un article incorrect, que dois-je faire ?

We are very sorry to hear you are received a wrong item. Please contact our customer service directly here via info@dagsmejan.com within 7 days upon receipt of the parcel and we will do our very best to solve this issue as soon as possible.

I did not receive my order within the shipping time, what do I do?

Nous sommes sincèrement désolés d'apprendre que vous n'avez pas reçu votre commande dans les délais de livraison prévus. Veuillez contacter directement notre service client ici ou à l'adresse info@dagsmejan.com. Nous mettrons tout en œuvre pour résoudre ce problème au plus vite.

Quelle collection/quel tissu me convient ?

Nous avons le pyjama idéal pour chaque type de sommeil. Pour trouver le produit qui vous convient, utilisez notre filtre « PAR PROBLÈME DE SOMMEIL » sur les pages de collection.

Boutique homme | Boutique femme

Ou effectuez vos achats directement en fonction de vos problèmes de sommeil ci-dessous :

Chaud la nuit : Hommes | Femmes
Froid la nuit : Hommes | Femmes
Chaud et froid la nuit : Hommes | Femmes
Sueurs nocturnes : Hommes | Femmes
Bouffées de chaleur et ménopause : les femmes
Récupération des athlètes : hommes | femmes
Pyjamas de voyage : Hommes | Femmes
Idées cadeaux : Hommes | Femmes

Vous hésitez encore ? Jetez un œil à nos articles préférés pour découvrir ce que nos clients aiment porter :

Collection coups de cœur hommes | Collection coups de cœur femmes

Quelle est ma taille ?

Not sure about the right size for you? No problem, check-out our size guide or if you have any questions just send us your measurements and the product(s) you are interested in and we will happily guide you to the right fit. You can contact us here via info@dagsmejan.com.

If the product you chose doesn't fit perfectly once you receive it, you can always swap it for another size free of charge.

J'ai acheté une carte cadeau ; puis-je l'annuler ou la retourner ?

Gift cards are always non-refundable; however they are valid up to 2 years so you have plenty of time to find a product that suits you perfectly.

The item I want is out of stock, will it come back in stock and when?

Some of our items are regularly restocked while others unfortunately might be discontinued from the collections. Once a product is sold out, you can sign up to receive an email when it is restocked by going to the product you want, selecting the size you desire and clicking the button “email when available”.

Do you sell the garments in sets?

Some of our items are sold in sets, most of our products are sold separately to give you the freedom to mix and match as you prefer. You can find all current gift sets here: women / men.

Not buying a set and want to receive your package in a luxury gift box? Please select “premium packaging” at our checkout (Available for purchases above £70).

What are the washing instructions for the products?

Depending on the product there are different ways to care for your sleepwear. You can find the instructions per collection below or visit our Care guide.

Balance care instructions
Our Balance collection is made from 95% botanic beechwood fibres (Modal) and 5% Elastane/ Lycra. To keep your Balance sleepwear looking good for long use follow the below care instructions:

  • Our sleepwear is naturally odour resistant so there is no need to wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a low temperature
  • Do not dry clean

 

Stay Warm care instructions
Our Stay Warm collection is made from 38% merino wool, 56% Lyocell from eucalyptus and 6% elastane/ spandex. If you take care of merino wool correctly, it is a very durable and great material. These general washing guidelines help to ensure that your Stay Warm items stay nice for a long time:

  • Wool is naturally antibacterial and odor resistant, so you don’t need to wash it after every wear.
  • When you need to wash do it only 30 °C with a low spin – we suggest to use a laundry bag so that the wool is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the wool - we suggest using wool detergent
  • Do not use the tumbler best way is to dry horizontal
  • Wool doesn’t wrinkle easily so there is no need to iron the garment, however if you wish to do so, please iron on low temperature
  • Do not dry clean

 

Stay Cool care instructions
Our Stay Cool collection is made from 91% Lyocell and 9% Elastane. To keep your Stay Cool sleepwear looking good for long use follow the below care instructions:

  • Do not wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a medium temperature
  • Do not dry clean

 

Recovery care instructions
Our Recovery collection is made from 91% Lyocell and 9% Elastane/Lycra.   To keep your Stay Cool sleepwear looking good for long use follow the below care instructions:

  • Our sleepwear is naturally odour resistant so there is no need to wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a low temperature
  • Do not dry clean

 

Visit our Care guide for more information.

What are the payment options?

You can pay for your Dagsmejan order via credit card (MasterCard, Visa, American Express) or PayPal. Select your desired method at the checkout.

Do you have any questions about payment of orders, please feel free to reach out to our customer service here or via info@dagsmejan.com.

My payment was declined, what should I do?

Unfortunately, we do not have access to reasons behind any declined payments, please contact your bank or credit card company.

Have another question about payment of your order? Please feel free to reach out to our customer service here or via info@dagsmejan.com.

I don’t have a credit card and PayPal, how can I pay?

Unfortunately, we do not accept any other payment methods then the ones indicated on our website.

When will I be charged?

The payment is usually charged immediately. Once the payment is registered with us, your order will be processed.

Are my details safe when ordering online with Dagsmejan?

We protect our website and connected systems against the loss, destruction, access, modification or dissemination of your data by unauthorised parties in line with the legally prescribed technical and organisational measures. When entering particularly sensitive data (e.g. payment data), we encrypt data using SSL (Secure Sockets Layer) with at least 128-bit encryption.

You can find our full Privacy Policy here.

How do I use my gift card to pay?

Gift cards can be used just like any other currency. Simply input the gift card code at checkout when prompted and you’re done—easy! Please note, gift cards can only be used online.

How can I purchase a Dagsmejan gift card?

You can buy and select the desired value of the gift card here.

I’ve lost my gift card; how can I get a replacement?

We are happy to help you receive your purchased gift card again, please contact our customer service directly here or via info@dagsmejan.com.

I did not receive my gift card, when will it be sent?

You should receive your gift card by email immediately after purchase. Please make sure to fill out the correct email address and to check your spam folder. Still did not receive your gift card or made a mistake in the email address? Feel free to contact us and we will try our very best to solve it as soon as possible.

How can I add my discount / promo code?

Please add all your desired garments in your shopping cart and then click on "CHECKOUT", so you can enter the discount code in the designated field called "Gift card or discount code" in the next step of the ordering process and then click on "Apply". You will see that the discount amount is deducted from the total amount immediately.

Is your code not working? Please double-check for validity of the code and for correct entry - the code is case sensitive. If it still does not work, please contact our customer service team here or via info@dagsmejan.com.

My discount code does not work what can I do?

Please double-check for validity of the code and for correct entry - the code is case sensitive. If it still does not workplease contact our customer service team here or via info@dagsmejan.com.

How can I get additional discount codes?

You can receive a discount code of 10% for each product review of items of clothing that you have already purchased in a previous order.

If you have placed an order, we will send you an email with a review request after you have had some time to try your Dagsmejan pieces. If you decide to place a review, whether positive or negative, you will receive a discount code upon completing.

I forgot to add a valid discount code when I placed my order during a promotion period, can I still claim it back?

In this case, please contact our customer service team here or via info@dagsmejan.com.

Will I lose my discount code if I return my order?

If you have ordered an item with a discount code and want to return that item to purchase another one and wish to use the discount code again, please reach out to our customer service team here or via info@dagsmejan.com.

How do I create an account?

You can create an account here. There are many benefits to having your own account, it allows you to revisit your order history and to make returns in an easy way and to check out super fast and easy. Of course, if you prefer to do a guest check out that is possible as well.

Why should I create an account?

Creating an account gives you access to revisit your order history, make returns in an easy way and to checkout fast and easy by having your address(es) saved and ready to go. Of course, if you prefer to do a guest check out that is possible as well.

If you are creating an account, don’t forget to subscribe to our newsletter to receive a discount code for your next order.

I’m having trouble signing into my account

If you do not remember your login details, select “forgot password” to reset your password or contact our customer service here or via info@dagsmejan.com.

How do I close my account?

If you wish to close your account, please contact our customer service team here or via info@dagsmejan.com.

How do I merge my accounts?

Unfortunately, it is not possible to merge your accounts. If you wish to close (one of) your accounts, please contact our customer service team here or via info@dagsmejan.com.

I would like to change my password; how can I do that?

Go to the login page here or via the account button in the top right corner of the website. Select “forgot password” to reset your password and choose a new one.

I have forgotten my password, how can I reset it?

Go to the account log in page here or via the account button in the top right corner of the website. Click on “Forgot password”, enter your email address and click send. You will receive an email with a link in it (please check your junk folder if you have not received it), click on the link and you will be prompted to enter a new password. You can use this new password to login to your Dagsmejan account.

How do I sign up for your newsletter?

You can sign up for the Dagsmejan newsletter at the bottom of the home page or through the newsletter popup that may appear. By signing up for the Dagsmejan newsletter you make sure that you find out about all our latest launches and offers from us and our partners.

How do I unsubscribe to your newsletter?

You can unsubscribe from the newsletter by clicking the link ‘Unsubscribe from this list’ at the bottom of any of our newsletter emails. Please make sure that you don’t mark Dagsmejan emails as spam, this could block delivery of other important emails from Dagsmejan (such as order confirmations etc).

I would like to leave some feedback, where can I do this?

Check your email for review requests from your previously placed orders or contact our customer service team here or via info@dagsmejan.com.

I cannot access the return center, how can I return my items?

Please contact our customer service team here or via info@dagsmejan.com.

The shop currency keeps changing to USD, how can I fix this?

The base currency of our International shop is in USD. You can view the prices in your currency, you will be charged in USD however during check-out. For EU orders you can place your order on our German webshop dagsmejan.de, for UK orders please visit our UK webshop dagsmejan.co.uk. For orders to Switzerland or Liechtenstein, visit our Swiss website dagsmejan.ch.

I cannot place an order, what am I doing wrong?

We recommend accessing our web shop via an updated Google Chrome web browser, Firefox or Safari.

If this does not work, please also clear your browser cookies, and check the settings of your anti-virus/firewall or similar programs.

Still having trouble placing an order, please contact us directly here or via info@dagsmejan.com

An item is missing from my shipment. Will it be sent later?

Usually, all products are shipped together. If an item should not be available, customer service will contact you as soon as possible. If an item is missing from your order without prior information, please contact our customer service at info@dagsmejan.com within 7 days of receiving the parcel.

Who is going to deliver my parcel?

The delivery of your package is provided by our logistics partners in partnership with local delivery partners. In the US and Canada this is FedEx. For Switzerland and Liechtenstein this is Swiss Post. For Europe this is Deutsche Post DHL. For the UK this is Exporto/Evri.

For all other countries your package is handled by FedEx and handed over to the local post once it reaches the country of destination.

My parcel was damaged upon arrival, what should I do?

We are very sorry to hear you received a damaged parcel. Please contact our customer service as soon as possible here via info@dagsmejan.com and we will do our very best to solve this issue as soon as possible.

What is the NATTWELL™ fabric from the Balance collection?

NATTWELL™ fabric is based on a natural fibre called MicroModal that is both soft on the skin and exceptionally ecological. The fibre is extracted from beech wood, a unique tree that has grown in Europe for thousands of years. MicroModal is produced using Edelweiss® technology, a production process that is low on energy usage and other resources.

Thanks to extensive research the key has been found to enhance the properties of the MicroModal fibre, giving you NATTWELL™—a breakthrough new fabric used in all Dagsmejan sleepwear. The natural moisture absorption properties of the fibre’s core remain unchanged, while the outer layer is adapted to make it water resistant and repel moisture. This gives NATTWELL™ fabric revolutionary moisture and temperature management properties. 

Read more about NATTWELL™

Shop women

What is the NATTCOOL™ fabric from the Stay Cool collection?

NATTCOOL™ fabric has been developed to offer you the ultimate cooling sleep comfort by combining extraordinary breathability with a dual moisture management approach. The result? The ultimate lightweight, cooling pajamas. Made with Microlyocell, a high-tech fibre that comes from eucalyptus and other cellulosic fibres. This fibre is not only softer than silk, but it's also environmental friendly and sustainable.

NATTCOOL™ is 8x more breathable than cotton as millions of nano capillaries lead excess heat away from the skin. If you start to sweat parts of the sweat is absorbed in the core of the fibres cooling you down through evaporative cooling. Thanks to the extraordinary fast drying times and the inherent moisture wicking properties of NATTCOOL™ you never feel wet.

NATTCOOL™ has shown exceptional moisture management and breathability compared to other natural fibres such as cotton and bamboo as well as synthetic fabrics. That's what makes it the most cooling pajamas you can imagine!

Read more about NATTCOOL™

Shop women

What is the NATTCOOL AIR™ fabric from the Stay Cool Air collection?

The Stay Cool Air collection is an extention to our Stay Cool collection, creating the coolest comfort for hot sleepers.

By combining eucalyptus fibres with the NATTCOOL AIR™; technology an exceptionally breathable and lightweight fabric is created. Working with dual cooling power to cool you down even on the hottest of nights.

vWood and pulp used by Dagsmejan comes from natural forests and sustainably managed plantations. All fibers are certified with FSC® or PEFC™. Eucalyptus needs 20 times less water than cotton and 5 times less high-quality farmland.

What is the NATTWARM™ fabric from the Stay Warm collection?

With a blend of nature’s performance fibres you can enjoy the ultimate warm sleep comfort. Luxury merino wool for comfort and warmth. Eucalyptus fibres, nature’s high tech fibre, for breathable softness. 

NATTWARM™ fabric has been specially engineered to offer ultralight warmth. Tested against fabrics such as cotton, bamboo, and synthetics, NATTWARM™ is more warming than textiles up to 50% heavier. We use 100% traceable, mulesing-free NATIVA™ merino wool from farms in Uruguay that focus on the wellbeing of all animals in their care. All steps of the production process of Dagsmejan sleepwear are Oekotex certified to ensure that we take care of not only our customers but also the environment.

Read more about NATTWARM™

Shop women

What is the NATTRECOVER™ fabric from the Recovery collection?

Our revolutionary NATTRECOVER™ fabric uses heat-activated minerals to transform excess body heat released during sleep into natural far infrared energy. This lost energy is converted and reflected back towards the body, which can increase blood flow and oxygenation to the muscles—enhancing recovery and muscle regeneration overnight.

The responsive minerals used in NATTRECOVER™ recycle excess body heat which is released naturally during sleep—transforming it into far infrared energy and re-directing it back towards the body. This can promote increased blood flow to muscles and enhance the recovery and rejuvenation process.

Read more about NATTRECOVER™

Shop women

What is the NATTSENSITIVE™ fabric from the Sensitive collection?

Combining healing zinc with breathable eucalyptus in a skin friendly design NATTSENSITIVE™; is dermatologically tested and proven to support a healthy sleep quality 4x better than cotton.

NATTSENSITIVE™; improves not only on your skin comfort but also your sleep quality by helping to soothe and regenerate the skin, creating an ideal microclimate & on the skin and a minimum of friction. NATTSENSITIVE™; is dermatologically tested and proven to support a healthy sleep quality 4x better than cotton.

Read more about NATTSENSITIVE™;

What is the last date to order to get guaranteed delivery before Christmas?

To assure your order arrives before Christmas, please make sure to order before the below stated dates:

USA: Guaranteed delivery for all orders placed by 18.12.2025.
UK: Guaranteed delivery for all orders placed by 17.12.2025, 11:00AM CET.
Switzerland & Germany: Guaranteed delivery for all orders placed by 22.12.2025, 11:00AM CET.
Rest of Europe: Guaranteed delivery for all orders placed by 17.12.2025, 11:00AM CET.
Rest of the world: Guaranteed delivery for all orders placed by 16.12.2025.

Extended return period for Christmas

We know that finding the right gift isn’t always easy: the size might be wrong or the fit just doesn’t work. For those reasons we are extending our return period for Christmas until the 8th of January 2026 . (applicable for all orders from the 24th of October).

Do you have any other questions about the return policy, please contact our customer service here or at info@dagsmejan.com.

Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

How can I purchase a Dagsmejan gift card?

You can buy and select the desired value of the gift card here.

Do you offer free returns?

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

For Christmas we also offer an extended return period until the 8th of January 2026. (applicable for all orders from the 24th of October).

How do I return the products I ordered?

Returning an item is very easy, just follow the steps below: 

1. Please go to the returns center here.( https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

Do you sell the garments in sets?

Some of our items are sold in sets, most of our products are sold separately to give you the freedom to mix and match as you prefer. You can find all current gift sets here: women / men.

Not buying a set and want to receive your package in a luxury gift box? Please select “premium packaging” at our checkout (Available for purchases above £70).

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CHARGER PLUS

Your search results for


Où est ma commande ? / Puis-je suivre ma commande ?

You will receive a separate email with the tracking information of your order directly from our logistics partners. This tracking information will be able to inform you where your parcel is and what the expected delivery date is. Should there be a delay in your shipment, the tracking information will indicate this.

If you haven’t received anything within 3-4 working days of your order, please check your spam folder or contact customer service here via info@dagsmejan.com.

Je n'ai pas reçu de confirmation de commande

A printable order confirmation will be sent to you by e-mail after placing your order, please note this may take a few minutes. Make sure you have entered your e-mail address correctly and to check your spam folder. If you did not receive an order confirmation, there was likely a problem with the payment method selected. In that case, please contact our customer service here via info@dagsmejan.com.

What is the difference between the Dagsmejan premium box and light packaging?

Our Dagsmejan premium box is a free of charge giftable luxury box in which the item(s) will be sent if this Shipping method is chosen at the checkout. Available for orders above 70 USD.

If you rather have less packaging material, you can choose the light packaging option instead. Your sleepwear will then be delivered in a recyclable mailing bag. Bulkier items such as the women’s Relaxwear cardigan will be delivered in a giftable fabric bag.

L'emballage est-il durable ?

Both our premium box and light packaging mailing bag are made from sustainable packing materials and are fully recyclable.

Quel est le délai de livraison prévu ?

It may take up to 48 hours for us to process your order at the fulfilment centre before it is shipped. After the processing of your order, shipping times depend on your location. Average shipping times can be found below. Please note that during peak times (holidays or specific sales) longer delivery times may occur.

USA: 2-4 working days

Canada, Europe & UK: 3-5 working days

Rest of World (Asia and Oceania, S&C America, Middle East, Africa): 4-7 working days

What should I do if I have not received my package within the stated delivery times?

Veuillez noter qu'en période de forte affluence (fêtes ou soldes), les délais de livraison peuvent être plus longs. Si vous n'avez pas reçu votre commande dans les délais indiqués, veuillez contacter notre service client à l'adresse info@dagsmejan.com dans les 14 jours afin que nous puissions effectuer un suivi auprès de notre partenaire logistique.

Quels sont vos tarifs de livraison/frais d'expédition ?

Nous offrons la livraison gratuite dans le monde entier pour toute commande supérieure à 150 USD. Pour les commandes inférieures à 150 USD, veuillez consulter le récapitulatif ci-dessous :

États-Unis, Canada et tous les pays européens : 9,90 USD

Royaume-Uni : 15,90 USD

Reste du monde : 19,90 USD

D'où sont expédiés vos produits ?

Our products are shipped from our warehouse in Germany.

Mon colis sera-t-il soumis à des frais de douane et d'importation ?

For US orders no duties and import fees will be charged. For deliveries within the European Union, Switzerland*, Liechtenstein, UK and Canada, no additional customs fees will incur.

For deliveries outside of these areas, there may be additional handling and / or customs fees or duties. These fees are the sole responsibility of the customer and may be payable at the time of delivery.

*With the exception of orders to the Canary Islands and the duty-free regions Samnaun and Büsingen

Quelles sont vos options de livraison ?

Currently we do not offer any other delivery options than our standard delivery. For US & Canada deliveries we use FedEx as the standard delivery method.

Livrez-vous dans mon pays/à l'international ?

Grâce à nos partenaires de livraison, nous expédions nos produits dans le monde entier. Pour les livraisons en Suisse ou au Liechtenstein, veuillez consulter notre boutique suisse dagsmejan.ch . Pour les commandes à destination des autres pays, veuillez consulter dagsmejan.com , dagsmejan.de ou dagsmejan.co.uk .

Visitez le site web allemand

Visitez le site web du Royaume-Uni

Visitez le site web suisse

Puis-je modifier l'adresse de livraison de ma commande ?

Lors du processus de commande, vous avez la possibilité de saisir une adresse de livraison différente de l'adresse de facturation.

Les commandes passées ne peuvent être ni modifiées ni annulées et seront expédiées telles quelles, le processus étant automatisé. Si vous souhaitez commander d'autres articles, vous pouvez passer une nouvelle commande. Si vous avez changé d'avis, veuillez consulter notre section « Retours » pour plus d'informations. Pour toute question, veuillez contacter notre service client à l'adresse info@dagsmejan.com .

Puis-je modifier les produits de ma commande ?

Le processus de commande étant automatisé, il n'est malheureusement pas possible de modifier ou d'annuler une commande déjà passée. Celle-ci sera expédiée telle quelle. Si vous souhaitez commander d'autres articles, veuillez passer une nouvelle commande. Si vous avez changé d'avis, veuillez consulter notre section « Retours » pour plus d'informations. Pour toute question, veuillez contacter notre service client à l'adresse info@dagsmejan.com .

Comment puis-je retourner ma commande ?

Retourner un article est très simple, il suffit de suivre les étapes ci-dessous :

1. Veuillez vous rendre au centre de retours ici : (https://dagsmejanreturn.returnscenter.com/)
2. Si vous avez atteint le centre de retour, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez retourner.
4. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
5. Placez le ou les articles que vous souhaitez retourner, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
6. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
7. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

Quelle est la politique de retour ?

Si un article ne vous convient pas ou si vous souhaitez une autre taille, vous pouvez le retourner sous 14 jours. Vous pouvez même essayer votre nouveau pyjama Dagsmejan pendant 14 jours après réception de votre colis. Si vous n'êtes pas satisfait, vous pouvez le renvoyer pour un remboursement intégral ! Vous pouvez laver votre article autant de fois que nécessaire pendant cette période d'essai. Pour toute question concernant notre politique de retour ou notre garantie confort, veuillez contacter notre service client ici ou à l' adresse info@dagsmejan.com .

Veuillez noter : les retours doivent être effectués dans les 7 jours suivant la réception de l’étiquette de retour. La politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés. Les coffrets cadeaux ne peuvent être retournés que complets pour remboursement ; les retours d’articles individuels ne sont pas possibles. L’échange d’un seul article du coffret cadeau est possible.

Puis-je échanger ma commande ?

Oui, vous pouvez échanger un article contre un autre d'une valeur égale ou inférieure à celle de votre commande initiale. Pour effectuer un échange, veuillez suivre les étapes ci-dessous :

1. Veuillez vous rendre au centre de retours ici : (https://dagsmejanreturn.returnscenter.com/)
2. Si vous avez accédé au centre de retours en suivant le lien, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez échanger
4. Sélectionnez « Échanger contre le même article » et indiquez dans la section « Commentaires » l’article souhaité en échange. Veuillez préciser le nom du modèle, la couleur et la taille désirée.
5. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
6. Placez le ou les articles que vous souhaitez échanger, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
7. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
8. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.
9. Nous vous enverrons le remplacement sous 1 à 2 jours après réception de votre retour. Si l'article de remplacement n'est pas disponible, nous vous contacterons.

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

Avez-vous reçu mon retour ?

Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refunds are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us.

Replacements processed within 2-3 working days upon receipt of parcel.

Should you have any further questions regarding returns, please contact our customer support here via info@dagsmejan.com.

Comment fonctionne la garantie de confort de sommeil de 14 jours ?

Nous sommes tellement convaincus que vous adorerez votre nouveau pyjama Dagsmejan que nous vous offrons une garantie confort. Vous pouvez l'essayer pendant 14 jours après réception de votre commande et, s'il ne vous convient pas, vous pouvez le retourner pour un remboursement intégral.

N'hésitez pas à laver votre article autant de fois que nécessaire pendant la période d'essai.

Si vous avez encore des questions concernant la garantie de confort de sommeil, n'hésitez pas à contacter notre service client ici via info@dagsmejan.com .

Veuillez noter : la politique de retour ou d’échange gratuit n’est valable qu’une seule fois et ne s’applique pas aux articles déjà échangés.

What happens when I return an item purchased with a gift card?

Si vous avez réglé (en partie) votre achat avec une carte cadeau et que vous retournez votre commande, la carte cadeau sera recréditée. Vous pourrez ainsi l'utiliser à nouveau lors de votre prochaine commande.

La carte cadeau elle-même n'est pas remboursable ; cependant, elle est valable jusqu'à 2 ans, vous avez donc largement le temps de trouver un produit qui vous convient parfaitement.

Vous pouvez suivre les étapes de retour ci-dessous :

1. Connectez-vous à votre compte via l’onglet « Compte » de notre site web ou cliquez ici . Si vous n’avez pas encore de compte, veuillez vous rendre sur la page des retours ici .
2. Si vous avez atteint le centre de retour, veuillez saisir votre numéro de commande et votre adresse e-mail, puis cliquer sur « Trouver votre commande ».
3. Suivez les instructions et sélectionnez les articles que vous souhaitez retourner.
4. Vous recevrez un courriel de confirmation contenant les instructions d'expédition et une étiquette de retour dans un délai de 1 à 2 jours ouvrables.
5. Placez le ou les articles que vous souhaitez retourner, ainsi que la copie du bon de livraison, dans la boîte d'expédition réutilisable ou le sac postal (si disponible, veuillez également inclure les étiquettes et l'emballage d'origine).
6. Collez l'étiquette de retour que vous avez reçue à l'extérieur du colis ; assurez-vous qu'elle recouvre l'étiquette existante.
7. Déposez votre colis au bureau de poste ou au point relais le plus proche indiqué sur votre étiquette de retour.

Une fois que nous aurons reçu et traité votre retour, votre carte cadeau sera recréditée pour être utilisée lors d'une prochaine commande.

Proposez-vous les retours gratuits ?

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

How long does it take to receive the refund for a returned item?

Normally refunds are processed 3-5 working days after the returned item has been received (but please allow up to 14 working days). Please note it may take up to 4-6 working days for us to receive your return, in busy seasons this can take longer.

Still have a question regarding refunds, please reach out to our customer service here via info@dagsmejan.com.

I cannot print my return label / I don’t have a printer, what should I do?

In our efforts to reduce our paper consumption we do not automatically add a return label inside of your parcel. Therefor we ask our customer to print the label themselves upon requesting the return.

Should you not have access to a printer and are unable to get a printed version of the label, please feel free to reach out to our customer service here via info@dagsmejan.com and we can send you a physical label via the post.

Do I need to place a new order for my replacement request, or will it be processed automatically?

Vous pouvez demander un remboursement ou un échange auprès de notre centre de retours ; il n’est pas nécessaire de passer une nouvelle commande. Toutefois, si vous souhaitez recevoir le nouveau produit plus rapidement, passer une nouvelle commande est la solution la plus rapide.

J'ai perdu le carton d'expédition, puis-je quand même retourner ma commande ?

Oui, vous pouvez retourner votre commande dans n'importe quel emballage.

Les frais de livraison sont-ils remboursés ?

No, we do not refund the shipping costs of an order if you return the order in full within the return period. Thank you for your understanding.

Puis-je retourner plusieurs commandes ensemble ?

Malheureusement, il n'est pas possible de regrouper les retours de plusieurs commandes dans un même colis. Veuillez donc effectuer chaque retour séparément. En effet, l'étiquette de retour est associée uniquement à la commande pour laquelle elle a été créée.

Puis-je retourner un seul article de mon coffret cadeau ?

Malheureusement, les coffrets cadeaux ne peuvent être retournés que dans leur intégralité pour remboursement ; les retours d'articles individuels ne sont pas possibles. L'échange d'un seul article du coffret cadeau est toutefois possible.

Puis-je annuler ou modifier ma commande ?

Because the process is automated, orders that have been placed cannot be changed and will be shipped as submitted. If you want to order more items, simply place a new order. If you changed your mind, please go to our returns section to find more information.

Still have questions regarding your order, please contact our customer service here via info@dagsmejan.com.

Comment passer une commande ?

Commander sur la boutique en ligne Dagsmejan est très simple. Il vous suffit d'ajouter les produits qui vous intéressent à votre panier en cliquant sur le bouton « Ajouter au panier ». Vous pouvez ensuite consulter le contenu de votre panier avant de finaliser votre commande. Il vous suffit ensuite de suivre ces étapes simples :

1. Vérifiez les produits dans votre panier. Vous pouvez modifier les quantités ou ajouter/supprimer des produits. Lorsque vous êtes prêt(e), passez à la caisse.
2. Renseignez vos informations client et votre adresse de livraison. Si vous disposez d'un code promo, vous pouvez le saisir ici ou ultérieurement, au moment du paiement.
3. Nos produits sont expédiés dans un emballage haut de gamme ou une enveloppe légère. La livraison est offerte pour toute commande supérieure à 150 USD.
4. Vous pouvez régler votre commande par carte bancaire ou PayPal. Si vous n'avez pas encore saisi votre code promo, vous pouvez le faire ici.
5. Une fois que vous avez vérifié que toutes vos informations sont correctes, cliquez sur « Acheter maintenant » et nous commencerons immédiatement à préparer votre commande.
6. Vous recevrez une confirmation de commande par e-mail.

J'ai reçu un article défectueux, que dois-je faire ?

Nous sommes sincèrement désolés d'apprendre que vous avez reçu un article défectueux. Veuillez contacter directement notre service client à l'adresse info@dagsmejan.com et nous mettrons tout en œuvre pour résoudre ce problème au plus vite.

Il manque un article à ma commande, que dois-je faire ?

We are very sorry to hear you are missing an item in your order. Please contact our customer service directly here via info@dagsmejan.com within 7 days upon receipt of the parcel and we will do our very best to solve this issue as soon as possible.

J'ai reçu un article incorrect, que dois-je faire ?

We are very sorry to hear you are received a wrong item. Please contact our customer service directly here via info@dagsmejan.com within 7 days upon receipt of the parcel and we will do our very best to solve this issue as soon as possible.

I did not receive my order within the shipping time, what do I do?

Nous sommes sincèrement désolés d'apprendre que vous n'avez pas reçu votre commande dans les délais de livraison prévus. Veuillez contacter directement notre service client ici ou à l'adresse info@dagsmejan.com. Nous mettrons tout en œuvre pour résoudre ce problème au plus vite.

Quelle collection/quel tissu me convient ?

Nous avons le pyjama idéal pour chaque type de sommeil. Pour trouver le produit qui vous convient, utilisez notre filtre « PAR PROBLÈME DE SOMMEIL » sur les pages de collection.

Boutique homme | Boutique femme

Ou effectuez vos achats directement en fonction de vos problèmes de sommeil ci-dessous :

Chaud la nuit : Hommes | Femmes
Froid la nuit : Hommes | Femmes
Chaud et froid la nuit : Hommes | Femmes
Sueurs nocturnes : Hommes | Femmes
Bouffées de chaleur et ménopause : les femmes
Récupération des athlètes : hommes | femmes
Pyjamas de voyage : Hommes | Femmes
Idées cadeaux : Hommes | Femmes

Vous hésitez encore ? Jetez un œil à nos articles préférés pour découvrir ce que nos clients aiment porter :

Collection coups de cœur hommes | Collection coups de cœur femmes

Quelle est ma taille ?

Not sure about the right size for you? No problem, check-out our size guide or if you have any questions just send us your measurements and the product(s) you are interested in and we will happily guide you to the right fit. You can contact us here via info@dagsmejan.com.

If the product you chose doesn't fit perfectly once you receive it, you can always swap it for another size free of charge.

J'ai acheté une carte cadeau ; puis-je l'annuler ou la retourner ?

Gift cards are always non-refundable; however they are valid up to 2 years so you have plenty of time to find a product that suits you perfectly.

The item I want is out of stock, will it come back in stock and when?

Some of our items are regularly restocked while others unfortunately might be discontinued from the collections. Once a product is sold out, you can sign up to receive an email when it is restocked by going to the product you want, selecting the size you desire and clicking the button “email when available”.

Do you sell the garments in sets?

Some of our items are sold in sets, most of our products are sold separately to give you the freedom to mix and match as you prefer. You can find all current gift sets here: women / men.

Not buying a set and want to receive your package in a luxury gift box? Please select “premium packaging” at our checkout (Available for purchases above £70).

What are the washing instructions for the products?

Depending on the product there are different ways to care for your sleepwear. You can find the instructions per collection below or visit our Care guide.

Balance care instructions
Our Balance collection is made from 95% botanic beechwood fibres (Modal) and 5% Elastane/ Lycra. To keep your Balance sleepwear looking good for long use follow the below care instructions:

  • Our sleepwear is naturally odour resistant so there is no need to wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a low temperature
  • Do not dry clean

 

Stay Warm care instructions
Our Stay Warm collection is made from 38% merino wool, 56% Lyocell from eucalyptus and 6% elastane/ spandex. If you take care of merino wool correctly, it is a very durable and great material. These general washing guidelines help to ensure that your Stay Warm items stay nice for a long time:

  • Wool is naturally antibacterial and odor resistant, so you don’t need to wash it after every wear.
  • When you need to wash do it only 30 °C with a low spin – we suggest to use a laundry bag so that the wool is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the wool - we suggest using wool detergent
  • Do not use the tumbler best way is to dry horizontal
  • Wool doesn’t wrinkle easily so there is no need to iron the garment, however if you wish to do so, please iron on low temperature
  • Do not dry clean

 

Stay Cool care instructions
Our Stay Cool collection is made from 91% Lyocell and 9% Elastane. To keep your Stay Cool sleepwear looking good for long use follow the below care instructions:

  • Do not wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a medium temperature
  • Do not dry clean

 

Recovery care instructions
Our Recovery collection is made from 91% Lyocell and 9% Elastane/Lycra.   To keep your Stay Cool sleepwear looking good for long use follow the below care instructions:

  • Our sleepwear is naturally odour resistant so there is no need to wash after every wear.
  • When you need to wash do it on maximum 40 °C– we suggest to use a laundry bag so that the fabric is protected from sharp zippers or Velcro’s
  • Avoid fabric softener and do not bleach this is harming the fabric
  • Do not use the tumbler best way is to dry horizontal
  • Iron on a low temperature
  • Do not dry clean

 

Visit our Care guide for more information.

What are the payment options?

You can pay for your Dagsmejan order via credit card (MasterCard, Visa, American Express) or PayPal. Select your desired method at the checkout.

Do you have any questions about payment of orders, please feel free to reach out to our customer service here or via info@dagsmejan.com.

My payment was declined, what should I do?

Unfortunately, we do not have access to reasons behind any declined payments, please contact your bank or credit card company.

Have another question about payment of your order? Please feel free to reach out to our customer service here or via info@dagsmejan.com.

I don’t have a credit card and PayPal, how can I pay?

Unfortunately, we do not accept any other payment methods then the ones indicated on our website.

When will I be charged?

The payment is usually charged immediately. Once the payment is registered with us, your order will be processed.

Are my details safe when ordering online with Dagsmejan?

We protect our website and connected systems against the loss, destruction, access, modification or dissemination of your data by unauthorised parties in line with the legally prescribed technical and organisational measures. When entering particularly sensitive data (e.g. payment data), we encrypt data using SSL (Secure Sockets Layer) with at least 128-bit encryption.

You can find our full Privacy Policy here.

How do I use my gift card to pay?

Gift cards can be used just like any other currency. Simply input the gift card code at checkout when prompted and you’re done—easy! Please note, gift cards can only be used online.

How can I purchase a Dagsmejan gift card?

You can buy and select the desired value of the gift card here.

I’ve lost my gift card; how can I get a replacement?

We are happy to help you receive your purchased gift card again, please contact our customer service directly here or via info@dagsmejan.com.

I did not receive my gift card, when will it be sent?

You should receive your gift card by email immediately after purchase. Please make sure to fill out the correct email address and to check your spam folder. Still did not receive your gift card or made a mistake in the email address? Feel free to contact us and we will try our very best to solve it as soon as possible.

How can I add my discount / promo code?

Please add all your desired garments in your shopping cart and then click on "CHECKOUT", so you can enter the discount code in the designated field called "Gift card or discount code" in the next step of the ordering process and then click on "Apply". You will see that the discount amount is deducted from the total amount immediately.

Is your code not working? Please double-check for validity of the code and for correct entry - the code is case sensitive. If it still does not work, please contact our customer service team here or via info@dagsmejan.com.

My discount code does not work what can I do?

Please double-check for validity of the code and for correct entry - the code is case sensitive. If it still does not workplease contact our customer service team here or via info@dagsmejan.com.

How can I get additional discount codes?

You can receive a discount code of 10% for each product review of items of clothing that you have already purchased in a previous order.

If you have placed an order, we will send you an email with a review request after you have had some time to try your Dagsmejan pieces. If you decide to place a review, whether positive or negative, you will receive a discount code upon completing.

I forgot to add a valid discount code when I placed my order during a promotion period, can I still claim it back?

In this case, please contact our customer service team here or via info@dagsmejan.com.

Will I lose my discount code if I return my order?

If you have ordered an item with a discount code and want to return that item to purchase another one and wish to use the discount code again, please reach out to our customer service team here or via info@dagsmejan.com.

How do I create an account?

You can create an account here. There are many benefits to having your own account, it allows you to revisit your order history and to make returns in an easy way and to check out super fast and easy. Of course, if you prefer to do a guest check out that is possible as well.

Why should I create an account?

Creating an account gives you access to revisit your order history, make returns in an easy way and to checkout fast and easy by having your address(es) saved and ready to go. Of course, if you prefer to do a guest check out that is possible as well.

If you are creating an account, don’t forget to subscribe to our newsletter to receive a discount code for your next order.

I’m having trouble signing into my account

If you do not remember your login details, select “forgot password” to reset your password or contact our customer service here or via info@dagsmejan.com.

How do I close my account?

If you wish to close your account, please contact our customer service team here or via info@dagsmejan.com.

How do I merge my accounts?

Unfortunately, it is not possible to merge your accounts. If you wish to close (one of) your accounts, please contact our customer service team here or via info@dagsmejan.com.

I would like to change my password; how can I do that?

Go to the login page here or via the account button in the top right corner of the website. Select “forgot password” to reset your password and choose a new one.

I have forgotten my password, how can I reset it?

Go to the account log in page here or via the account button in the top right corner of the website. Click on “Forgot password”, enter your email address and click send. You will receive an email with a link in it (please check your junk folder if you have not received it), click on the link and you will be prompted to enter a new password. You can use this new password to login to your Dagsmejan account.

How do I sign up for your newsletter?

You can sign up for the Dagsmejan newsletter at the bottom of the home page or through the newsletter popup that may appear. By signing up for the Dagsmejan newsletter you make sure that you find out about all our latest launches and offers from us and our partners.

How do I unsubscribe to your newsletter?

You can unsubscribe from the newsletter by clicking the link ‘Unsubscribe from this list’ at the bottom of any of our newsletter emails. Please make sure that you don’t mark Dagsmejan emails as spam, this could block delivery of other important emails from Dagsmejan (such as order confirmations etc).

I would like to leave some feedback, where can I do this?

Check your email for review requests from your previously placed orders or contact our customer service team here or via info@dagsmejan.com.

I cannot access the return center, how can I return my items?

Please contact our customer service team here or via info@dagsmejan.com.

The shop currency keeps changing to USD, how can I fix this?

The base currency of our International shop is in USD. You can view the prices in your currency, you will be charged in USD however during check-out. For EU orders you can place your order on our German webshop dagsmejan.de, for UK orders please visit our UK webshop dagsmejan.co.uk. For orders to Switzerland or Liechtenstein, visit our Swiss website dagsmejan.ch.

I cannot place an order, what am I doing wrong?

We recommend accessing our web shop via an updated Google Chrome web browser, Firefox or Safari.

If this does not work, please also clear your browser cookies, and check the settings of your anti-virus/firewall or similar programs.

Still having trouble placing an order, please contact us directly here or via info@dagsmejan.com

An item is missing from my shipment. Will it be sent later?

Usually, all products are shipped together. If an item should not be available, customer service will contact you as soon as possible. If an item is missing from your order without prior information, please contact our customer service at info@dagsmejan.com within 7 days of receiving the parcel.

Who is going to deliver my parcel?

The delivery of your package is provided by our logistics partners in partnership with local delivery partners. In the US and Canada this is FedEx. For Switzerland and Liechtenstein this is Swiss Post. For Europe this is Deutsche Post DHL. For the UK this is Exporto/Evri.

For all other countries your package is handled by FedEx and handed over to the local post once it reaches the country of destination.

My parcel was damaged upon arrival, what should I do?

We are very sorry to hear you received a damaged parcel. Please contact our customer service as soon as possible here via info@dagsmejan.com and we will do our very best to solve this issue as soon as possible.

What is the NATTWELL™ fabric from the Balance collection?

NATTWELL™ fabric is based on a natural fibre called MicroModal that is both soft on the skin and exceptionally ecological. The fibre is extracted from beech wood, a unique tree that has grown in Europe for thousands of years. MicroModal is produced using Edelweiss® technology, a production process that is low on energy usage and other resources.

Thanks to extensive research the key has been found to enhance the properties of the MicroModal fibre, giving you NATTWELL™—a breakthrough new fabric used in all Dagsmejan sleepwear. The natural moisture absorption properties of the fibre’s core remain unchanged, while the outer layer is adapted to make it water resistant and repel moisture. This gives NATTWELL™ fabric revolutionary moisture and temperature management properties. 

Read more about NATTWELL™

Shop women

What is the NATTCOOL™ fabric from the Stay Cool collection?

NATTCOOL™ fabric has been developed to offer you the ultimate cooling sleep comfort by combining extraordinary breathability with a dual moisture management approach. The result? The ultimate lightweight, cooling pajamas. Made with Microlyocell, a high-tech fibre that comes from eucalyptus and other cellulosic fibres. This fibre is not only softer than silk, but it's also environmental friendly and sustainable.

NATTCOOL™ is 8x more breathable than cotton as millions of nano capillaries lead excess heat away from the skin. If you start to sweat parts of the sweat is absorbed in the core of the fibres cooling you down through evaporative cooling. Thanks to the extraordinary fast drying times and the inherent moisture wicking properties of NATTCOOL™ you never feel wet.

NATTCOOL™ has shown exceptional moisture management and breathability compared to other natural fibres such as cotton and bamboo as well as synthetic fabrics. That's what makes it the most cooling pajamas you can imagine!

Read more about NATTCOOL™

Shop women

What is the NATTCOOL AIR™ fabric from the Stay Cool Air collection?

The Stay Cool Air collection is an extention to our Stay Cool collection, creating the coolest comfort for hot sleepers.

By combining eucalyptus fibres with the NATTCOOL AIR™; technology an exceptionally breathable and lightweight fabric is created. Working with dual cooling power to cool you down even on the hottest of nights.

vWood and pulp used by Dagsmejan comes from natural forests and sustainably managed plantations. All fibers are certified with FSC® or PEFC™. Eucalyptus needs 20 times less water than cotton and 5 times less high-quality farmland.

What is the NATTWARM™ fabric from the Stay Warm collection?

With a blend of nature’s performance fibres you can enjoy the ultimate warm sleep comfort. Luxury merino wool for comfort and warmth. Eucalyptus fibres, nature’s high tech fibre, for breathable softness. 

NATTWARM™ fabric has been specially engineered to offer ultralight warmth. Tested against fabrics such as cotton, bamboo, and synthetics, NATTWARM™ is more warming than textiles up to 50% heavier. We use 100% traceable, mulesing-free NATIVA™ merino wool from farms in Uruguay that focus on the wellbeing of all animals in their care. All steps of the production process of Dagsmejan sleepwear are Oekotex certified to ensure that we take care of not only our customers but also the environment.

Read more about NATTWARM™

Shop women

What is the NATTRECOVER™ fabric from the Recovery collection?

Our revolutionary NATTRECOVER™ fabric uses heat-activated minerals to transform excess body heat released during sleep into natural far infrared energy. This lost energy is converted and reflected back towards the body, which can increase blood flow and oxygenation to the muscles—enhancing recovery and muscle regeneration overnight.

The responsive minerals used in NATTRECOVER™ recycle excess body heat which is released naturally during sleep—transforming it into far infrared energy and re-directing it back towards the body. This can promote increased blood flow to muscles and enhance the recovery and rejuvenation process.

Read more about NATTRECOVER™

Shop women

What is the NATTSENSITIVE™ fabric from the Sensitive collection?

Combining healing zinc with breathable eucalyptus in a skin friendly design NATTSENSITIVE™; is dermatologically tested and proven to support a healthy sleep quality 4x better than cotton.

NATTSENSITIVE™; improves not only on your skin comfort but also your sleep quality by helping to soothe and regenerate the skin, creating an ideal microclimate & on the skin and a minimum of friction. NATTSENSITIVE™; is dermatologically tested and proven to support a healthy sleep quality 4x better than cotton.

Read more about NATTSENSITIVE™;

What is the last date to order to get guaranteed delivery before Christmas?

To assure your order arrives before Christmas, please make sure to order before the below stated dates:

USA: Guaranteed delivery for all orders placed by 18.12.2025.
UK: Guaranteed delivery for all orders placed by 17.12.2025, 11:00AM CET.
Switzerland & Germany: Guaranteed delivery for all orders placed by 22.12.2025, 11:00AM CET.
Rest of Europe: Guaranteed delivery for all orders placed by 17.12.2025, 11:00AM CET.
Rest of the world: Guaranteed delivery for all orders placed by 16.12.2025.

Extended return period for Christmas

We know that finding the right gift isn’t always easy: the size might be wrong or the fit just doesn’t work. For those reasons we are extending our return period for Christmas until the 8th of January 2026 . (applicable for all orders from the 24th of October).

Do you have any other questions about the return policy, please contact our customer service here or at info@dagsmejan.com.

Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

How can I purchase a Dagsmejan gift card?

You can buy and select the desired value of the gift card here.

Do you offer free returns?

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

For Christmas we also offer an extended return period until the 8th of January 2026. (applicable for all orders from the 24th of October).

How do I return the products I ordered?

Returning an item is very easy, just follow the steps below: 

1. Please go to the returns center here.( https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

Do you sell the garments in sets?

Some of our items are sold in sets, most of our products are sold separately to give you the freedom to mix and match as you prefer. You can find all current gift sets here: women / men.

Not buying a set and want to receive your package in a luxury gift box? Please select “premium packaging” at our checkout (Available for purchases above £70).

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