Returns & Refunds
Extended return period for Christmas
We know that finding the right gift isn’t always easy: the size might be wrong or the fit just doesn’t work. For those reasons we are extending our return period for Christmas until the 8th of January 2025 (applicable for all orders from 30th of October 2024).
Do you have any other questions about the return policy, please contact our customer service here or at info@dagsmejan.com.
Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.
How do I return my order?
Returning an item is very easy, just follow the steps below:
1. Please go to the returns center here.( https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label
What is the return policy?
Should an item not meet your expectations, or you just need another size, you can initiate a return within 14 days. You can even test-sleep your new Dagsmejan pajamas for up to 14 days upon receipt of the parcel. Sleep in it, if you don't like it you can send it back for a full refund! Feel free to wash your item within the trial period however much needed. Do you have any other questions about the return policy or sleep comfort guarantee, please contact our customer service here or at info@dagsmejan.com.
Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.
Can I exchange my order?
Yes, you can make an exchange for items at the same or lower value of the original order. To initiate an exchange, please follow the steps below:
1. Please go to the returns center here. (https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center following the link, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to exchange
4. Select “Replace with the same item” and add which item you would like to exchange your order for in the “comment” section. Please add both the style name, color and size you wish to receive.
5. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
6. Put the item(s) you wish to exchange, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
7. Address the outside of the package with the return label you have received; make sure that it covers the existing label
8. Take your package to the nearest post office or the parcel shop indicated on your return label
9. We will send the replacement after 1-2 days upon receipt of the return. If the item for the replacement is not available, we will reach out to you
Have you received my return?
Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refunds are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us.
Replacements processed within 2-3 working days upon receipt of parcel.
Should you have any further questions regarding returns, please contact our customer support here via info@dagsmejan.com.
How does the 14-day sleep comfort guarantee work?
We are so confident that you will love your new Dagsmejan sleepwear that we offer you a sleep comfort guarantee. You can sleep in your new sleepwear for up to 14 days upon receipt of the goods and if you don't like it, you can return it for a full refund.
Feel free to wash your item within the trial period however much needed.
Should you still have questions regarding the sleep comfort guarantee, feel free to reach out to our customer service here via info@dagsmejan.com.
What happens when I return an item purchased with a gift card?
If you have paid for (part of) your purchase with a gift card and you return the order, the gift card will be recredited. This way you can use the same gift card in your next order again.
The gift card itself is non-refundable; however, they are valid up to 2 years, so you have plenty of time to find a product that suits you perfectly.
You can follow the return steps below:
1. Log in to your account using the “account” tab on our website or click here. If you do not have an account yet, please go to the returns center here.
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label
Once we have received and processed the return, your gift card will be recredited to be used in a future order.
Do you offer free returns?
We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.
USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan
Rest of the world: Paid by customer
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