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Extended return period for Christmas

We know that finding the right gift isn’t always easy: the size might be wrong or the fit just doesn’t work. For those reasons we are extending our return period for Christmas until the 8th of January 2025 (applicable for all orders from 30th of October 2024).

Do you have any other questions about the return policy, please contact our customer service here or at info@dagsmejan.com.

Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

How do I return my order?

Returning an item is very easy, just follow the steps below: 

1. Please go to the returns center here.( https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

What is the return policy?

Should an item not meet your expectations, or you just need another size, you can initiate a return within 14 days. You can even test-sleep your new Dagsmejan pajamas for up to 14 days upon receipt of the parcel. Sleep in it, if you don't like it you can send it back for a full refund! Feel free to wash your item within the trial period however much needed. Do you have any other questions about the return policy or sleep comfort guarantee, please contact our customer service here or at info@dagsmejan.com.

Please note: Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

Can I exchange my order?

Yes, you can make an exchange for items at the same or lower value of the original order. To initiate an exchange, please follow the steps below:

1. Please go to the returns center here. (https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center following the link, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to exchange
4. Select “Replace with the same item” and add which item you would like to exchange your order for in the “comment” section. Please add both the style name, color and size you wish to receive.
5. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
6. Put the item(s) you wish to exchange, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
7. Address the outside of the package with the return label you have received; make sure that it covers the existing label
8. Take your package to the nearest post office or the parcel shop indicated on your return label
9. We will send the replacement after 1-2 days upon receipt of the return. If the item for the replacement is not available, we will reach out to you

Have you received my return?

Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refunds are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us.

Replacements processed within 2-3 working days upon receipt of parcel.

Should you have any further questions regarding returns, please contact our customer support here via info@dagsmejan.com.

How does the 14-day sleep comfort guarantee work?

We are so confident that you will love your new Dagsmejan sleepwear that we offer you a sleep comfort guarantee. You can sleep in your new sleepwear for up to 14 days upon receipt of the goods and if you don't like it, you can return it for a full refund.

Feel free to wash your item within the trial period however much needed.

Should you still have questions regarding the sleep comfort guarantee, feel free to reach out to our customer service here via info@dagsmejan.com.

What happens when I return an item purchased with a gift card?

If you have paid for (part of) your purchase with a gift card and you return the order, the gift card will be recredited. This way you can use the same gift card in your next order again. 

The gift card itself is non-refundable; however, they are valid up to 2 years, so you have plenty of time to find a product that suits you perfectly.

You can follow the return steps below:

1. Log in to your account using the “account” tab on our website or click here. If you do not have an account yet, please go to the returns center here.
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

Once we have received and processed the return, your gift card will be recredited to be used in a future order.

Do you offer free returns?

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

How long does it take to receive the refund for a returned item?

Normally refunds are processed 3-5 working days after the returned item has been received (but please allow up to 14 working days). Please note it may take up to 4-6 working days for us to receive your return, in busy seasons this can take longer.

Still have a question regarding refunds, please reach out to our customer service here via info@dagsmejan.com.

I cannot print my return label / I don’t have a printer, what should I do?

In our efforts to reduce our paper consumption we do not automatically add a return label inside of your parcel. Therefor we ask our customer to print the label themselves upon requesting the return.

Should you not have access to a printer and are unable to get a printed version of the label, please feel free to reach out to our customer service here via info@dagsmejan.com and we can send you a physical label via the post.

Do I need to place a new order for my replacement request, or will it be processed automatically?

You can request a refund or a replacement in our return center, there is no need to place a new order. However, if you wish to receive the new product sooner, placing a new order is the fastest route.

I lost the shipping box can I still return my order?

Yes, you can return your order in any packaging.

Can I return several orders together?

Unfortunately, you cannot add returns from several orders in the same package. Please make sure to send each order return separately. This is the case as the return label is only identified with the specific order the return label was created for.

Can I return a single item from my gift set?

Unfortunately, gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

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