Easy returns

Making a return is easy with Dagsmejan so you don't have to worry about placing an order. See some answers to frequently asked questions below, if any of your queries have not been covered you can contact us at info@dagsmejan.com. 

What can I do if the items ordered don’t fit or I don’t like them?

Should an item not meet your expectations, you can return it to us within 14 days. The products must be returned in their original condition, meaning clean, unused (this certainly does not mean you should not try it on /keeping underwear on), undamaged and in their original packaging with all tags still attached. Faulty items may be returned at any time. This does not affect your statutory rights. 

How do I return an item?

It’s very easy, just follow the steps outlined as follows:

  1. Log in to your account using the “my account” function or follow this link:https://returns.aftership.com/dagsmejan
  2. Enter your order number and email address in the fields above and click Start a Return
  3. Follow the screen instructions and select the items you want to return
  4. You will get a confirmation email with shipping guidelines and a return label.
  5. Put the item(s) you wish to return and the copy of the delivery note in the reusable shipping box (in its original condition with all tags still attached, and in the original box)
  6. Address the outside of the shipping box with the returns label you have received in your email; make sure that it covers the delivery label
  7. Take your package to the nearest post office

We will refund your return upon arrival of the returns package in our warehouse. Normally the returns take 4-6 working days, in busy seasons it can take longer. Please permit 10 working days before contacting us.

For any returns related questions, please contact us under info@dagsmejan.com 

Who is paying for the returns?

We constantly work on finding the best solution when it comes to returns. So far we can offer free returns for most European countries and a very cost efficient solution for many others: 

 

Paid fully by 
Dagsmejan

Paid by 
customer

 

Germany, Austria

X

 

Netherland, Belgium Luxembourg

X

 

Denmark, Sweden, Finland

X

 

United Kingdom

X

 

Rest of EU

X

 

USA, Canada

 

X

Rest of World

 

X

 

 

 

 

Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

How will I be refunded for a returned item?

You will be refunded the value of the returned item. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.

How long does it take to receive the refund for a returned item?

Normally 3-5 working days after the returned item has been received (but please allow up to 15 days)

What about returns purchased with a gift voucher?

If you have paid for part of your purchase with a gift voucher (for example when registering for our newsletter) the gift voucher will be refunded to you on your account and you will be able to use it on future orders.

Gift cards are non-refundable however they are valid up to 2 years so you have plenty of time to find a product that suits you perfectly.

When can my refund be refused?

Dagsmejan reserves the right to refuse a return if the goods are damaged by you, the return is incomplete or for hygiene reasons. This does not impact your statutory rights.

Who do I contact if I have questions about returns, exchanges or complaints?

Please contact the online customer service at: info@dagsmejan.com 

 


FREE DELIVERY

Free delivery on all orders above 100 Euro delivered to EU countries.

EASY RETURNS

14 days to return with an easy return process and FREE return from EU countries.

SECURE PAYMENT

Secure payment via PayPal and all major credit card providers.

SUSTAINABLE BUSINESS

All products are made in Europe and every production step meets the highest OEKO-TEX® standards.

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VISIT DAGSMEJAN SWITZERLAND?

For deliveries to Switzerland and Liechtenstein please use our Swiss site.

No, stay on the international site

Yes, visit Dagmejan Switzerland